This is totally up to you! Some of our breakfast meals are enjoyed best chilled (Granola & Yoghurt, Chia Pots etc) but overall the decision is yours. Most of our customers love to heat up their lunch and dinner meals.

You can do this a few ways; by microwave, oven or in a frying pan.

Pour the meal into a small frying pan with a drizzle of oil (we like to use coconut), and heat until it’s piping hot. To heat in an oven, transfer the meal to a oven-safe dish and heat until piping hot throughout.

To microwave; heat up the meal for 1 min 30 seconds, give it a good stir, then put it back in the microwave for another 1 min 30 seconds.

Unfortunately, we regret that we are unable to amend our recipes based off individual requirements (although this is something we hope to offer in the near future!).

Please do not leave any notes regarding requests / allergy info at the checkout, as this box is automatically pulled into our DPD system and processes delivery notes only.

All deliveries are made on Sundays and Wednesdays.

At The Good Prep, we like to keep things super fresh, as we know that food at it’s freshest is full of nutrients. Plus, it just tastes better!

So we split each weekly delivery into two fresh boxes per week. If you select a 3 day plan, you will receive one delivery and you can choose which day (Sun or Weds) you’d like to receive your box.

Delivery 1 arrives on a Sunday and contains meals for Monday through to Wednesday.
Delivery 2 arrives on a Wednesday and contains meals for Thursday and Friday.

If you order a 3-day plan, your order will arrive in one Delivery on the date chosen at checkout (either a Sunday or Wednesday).

When you place your order, you’ll be able to specify different addresses for the two delivery dates, if needed.

Tracking your delivery

On the day your delivery is due, you’ll receive a text or email from our delivery partner DPD, which will include your estimated 1 hour delivery time slot.

This will depend on the driver’s delivery route in your area on the morning of delivery.

You may not receive any tracking information until your parcel has been collected and scanned in by DPD; this could be up to 12 pm on the morning of your delivery.

If you still haven’t received any notification by this point, please drop us a message so we can help!

Please note; our dispatch team generates delivery labels days in advance ready for our production days. At this point, you may receive notifications from DPD to tell you they are expecting your parcel from us soon. This is just confirmation that we have booked in a collection for your designated dispatch day. You may receive two notifications at once if you are due to receive a Delivery 1 (Sunday) and Delivery 2 (Wednesday).

Yes, however we require 48 hours notice in order to update this on our systems and ensure all delivery labels are accurate.

Deliveries can be made anytime from 9am – 6pm on Sundays and Wednesdays.
We strongly recommend downloading the DPD app to track your parcel and leave any necessary delivery instructions.

You will receive a text / email notification on the morning of your delivery from our courier service. This notification will provide you with a 1-hour timeslot for your delivery. This timeslot will depend on the drivers delivery route in your area.

We recommend that you put your meals / snacks in the fridge as soon as possible once received.

As your delivery contains perishable goods, your delivery must be signed for. If you are not available at the time of delivery, the driver will leave where they deem to be a safe place if one is not specified on the DPD app. Alternatively, you can provide other instructions, such as leaving with a neighbour.

Please note: as the parcel contains fresh food, it will be marked by the courier as perishable goods. This means that the driver must leave this somewhere and cannot return the parcel to the depot. Undelivered perishable parcels are destroyed by DPD.

For this reason, if you have a safe place please download the DPD app and add any delivery instructions for your address.

We do not recommend changing your delivery date via the DPD app, as it is important your delivery arrives on the day intended to remain fresh. We cannot be held responsible for issues with parcels if you have requested to change your delivery date manually.