Last updated: January 2026
The Good Prep strongly recommend that you seek medical advice before starting any nutritional program. The information provided by The Good Prep is not medical advice nor a substitute for medical treatment. Never disregard professional medical advice or delay in seeking it because of something you have read on the Site or other The Good Prep publications, including social media bulletins. This includes any advice The Good Prep provide to you by email, over the telephone or in person.
You should not use The Good Prep if you are severally underweight, pregnant, breastfeeding, under 18 or have any medical condition which affects your dietary requirements. The Good Prep is not liable for any illness or medical reaction caused by contact with or consumption of The Good Prep Food. The Good Prep may not be able to accommodate clients with specialist dietary needs or conditions and, in particular, The Good Prep are unable to deliver to those who have allergies that could result in illness, anaphylactic shock or those clients with diabetes who are insulin dependent.
If you have any type of food allergy, our service may not be suitable.
These Terms & Conditions govern your use of The Good Prep website and the purchase of our meal plans and products.
By placing an order or subscribing to a plan, you agree to these Terms.
The Good Prep provides freshly prepared meals and subscription meal plans for personal use within the UK.
To place an order you must:
We may refuse or cancel orders where these conditions are not met.
A contract is formed when your order is accepted and payment is successfully processed.
We may occasionally be unable to accept an order due to availability, delivery constraints, or payment issues. If this happens, we will notify you and issue a refund where applicable.
Many of our products are sold on a recurring subscription basis.
Your plan renews automatically at the frequency you select until you pause, skip, or cancel.
Changes to upcoming deliveries must be made before the stated weekly cut-off time shown in your account.
If payment cannot be taken, we may retry or pause your deliveries until payment is resolved.
We may update prices from time to time. Where possible, we will provide reasonable notice before changes take effect.
You can manage your subscription in your account.
This does not affect your statutory rights.
We aim to deliver on your selected delivery day using third-party couriers.
Risk in the products passes to you once delivery is completed to the address or safe place provided.
If you provide delivery instructions, you accept responsibility for the suitability of that location for perishable goods.
As part of your contract with us, you are not permitted to change your delivery time/date via DPD – your parcel is perishable and may be disposed of. We cannot be held responsible for any delayed parcels due to incorrect/incomplete addresses or amendments made via DPD.
While we work with trusted couriers, delivery times are not guaranteed. Where issues occur, we will review each case fairly and may offer support at our discretion.
Our meals are fresh and time-sensitive.
Because of their nature, once dispatched they are generally not eligible for cancellation or return unless they are faulty or not as described.
We take care to ensure product descriptions, nutritional information, and imagery are accurate.
However:
These variations do not affect product quality.
We clearly label allergens and ingredients, but our kitchens handle multiple ingredients.
We cannot guarantee the absence of traces of allergens.
Our meals and nutritional information are provided for general guidance and are not intended as medical advice.
If you have specific medical or dietary concerns, you should consult a healthcare professional.
If something isn’t right, please contact us as soon as possible with details and, where possible, photos.
Where products are faulty, not as described, or not of satisfactory quality, we will provide an appropriate resolution in line with your consumer rights.
From time to time we may offer:
These:
You are responsible for maintaining the confidentiality of your account.
We may suspend or close accounts where there is:
Nothing in these Terms limits your statutory rights.
To the fullest extent permitted by law, we are not liable for:
Our total liability in connection with any order will not exceed the amount paid for the affected products.
We are not responsible for delays or failure to perform where this is caused by events beyond our reasonable control, including supply chain disruption, severe weather, or courier issues.
All content on our website, including branding, imagery and copy, belongs to The Good Prep or its licensors and may not be used without permission.
We may update these Terms from time to time.
The latest version will always be available on our website, and continued use of our services indicates acceptance of any updates.
Your personal data is handled in accordance with our Privacy Policy.
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the English courts.
If you have any questions, please contact:
