HEALTH
- The Good Prep strongly recommend that you seek medical advice before starting any nutritional program. The information provided by The Good Prep is not medical advice nor a substitute for medical treatment. Never disregard professional medical advice or delay in seeking it because of something you have read on the Site or other The Good Prep publications, including social media bulletins. This includes any advice The Good Prep provide to you by email, over the telephone or in person.
- You should not use The Good Prep if you are severally underweight, pregnant, breastfeeding, under 18 or have any medical condition which affects your dietary requirements. The Good Prep is not liable for any illness or medical reaction caused by contact with or consumption of The Good Prep Food. The Good Prep may not be able to accommodate clients with specialist dietary needs or conditions and, in particular, The Good Prep are unable to deliver to those who have allergies that could result in illness, anaphylactic shock or those clients with diabetes who are insulin dependent.
- If you have any type of food allergy, The Good Prep ask that you refrain from eating The Good Prep Food.
RETURNS, REPLACEMENTS, REFUNDS
If you are not satisfied with your order, or something was not as expected, please contact us within seven (7) days by email at hello@thegoodprep.com
RESULTS
Results from the purchase of The Good Prep Food are not guaranteed. For the best results Food should be combined with daily exercise.
- Results will vary from person to person. Results (measured in terms of fat loss and lean muscle gain) may vary from person to person for several reasons including but not limited to environment, genetics, metabolic rate, and physical exertion.
PRICE
- The price of the Food and The Good Prep delivery charges will be as quoted on the Site from time to time.
- Where additional delivery costs are applicable, these costs will be clearly indicated during the order process.
- The Good Prep reserve the right to increase the price of the Food to reflect any increase in the cost to us due to any factor beyond The Good Prep control (such as, and without limitation, the cost of transporting the Food to your address, any foreign exchange fluctuation, increases in the cost of raw ingredients, increases in the costs of labour, materials or other costs of manufacture).
DISCOUNT AND CODES
- We may offer discount codes from time to time. All discount codes refer to the price excluding (if applicable) delivery surcharges and any additional clearly marked surcharges associated with certain recipes that may feature on the menu from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online, (2) cannot be used retrospectively, (3) can only be redeemed once per customer. Also you cannot use more than one discount code per transaction.
- Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
- We reserve the right to reject any discount code or credit and/or reclaim the amount of any discount or credit if we consider that it is being used in breach of these terms or is otherwise being abused.
CANCELLATION AND CONSUMER RIGHTS
- By entering into these Terms you acknowledge that there is no automatic right to a refund where you wish to cancel your subscription for the Services.
- If you wish to cancel your subscription all requests must be sent by email to hello@thegoodprep.com The Good Prep require three (3) full working days’ notice in order to cancel your delivery in all instances (save for except for the five (5) day trial package which cannot be cancelled).
- For all cancellations, the daily price of the package will be adjusted to reflect the number of days actually delivered, and there is a £50 administration charge (Admin Charge) to cover The Good Prep internal administration costs and card processing fees.
- If you notify us that you wish to cancel at least three full working days before your first delivery, The Good Prep will cancel your order and refund a maximum of the full amount paid by you (less the Admin Charge).
- Any refunds will be made within thirty (30) days from the date on which your subscription is cancelled.
- You can re-subscribe at any time, but The Good Prep reserve the right not to permit re-subscription.
- If you are unhappy with your Food for a legitimate reason such as:
- missing Food; or
- failure of Food to arrive.
The Good Prep MAY provide a refund or other compensation as appropriate. Any refunds or compensation will be provided at The Good Prep sole discretion.
WARRANTIES
- The Good Prep warrant that any Food purchased from us through The Good Prep Site will, on delivery; conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which Food of that kind is commonly supplied.
- You warrant that any and all of the Food ordered by you is for your personal use only and not for resale.
COMPLAINTS
- If you have a comment, concern or complaint about any Food you have purchased from us, please contact us via email at hello@thegoodprep.com
INTELLECTUAL PROPERTY RIGHTS
- The Good Prep are the owner or the licensee of all intellectual property rights in the Site (including the The Good Prep logo), whether registered or unregistered, and in the material published on it.
GENERAL
- Notwithstanding the ongoing relationship between The Good Prep and Delivery Company, the two companies do not have any liability for each other’s obligations nor are they jointly or severally liable for any legal purposes.
VARIATION
- The Good Prep have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting The Good Prep business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in The Good Prep system’s capabilities.