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FREE nationwide delivery


Do I eat the meals hot or cold?

This is totally up to you! Some of our breakfast meals are enjoyed best chilled (Granola & Yoghurt, Chia Pots etc) but overall the decision is yours. Most of our customers love to heat up their lunch and dinner meals.

You can do this a few ways; by microwave, oven or in a frying pan.

Pour the meal into a small frying pan with a drizzle of oil (we like to use coconut), and heat until it’s piping hot. To heat in an oven, transfer the meal to a oven-safe dish and heat until piping hot throughout.

To microwave; heat up the meal for 1 min 30 seconds, give it a good stir, then put it back in the microwave for another 1 min 30 seconds.

Can I change part of a meal?

Unfortunately, we regret that we are unable to amend our recipes based off individual requirements (although this is something we hope to offer in the near future!). Please do not leave any notes regarding requests / allergy info at the checkout, as this box is automatically pulled into our DPD system and processes delivery notes only.

How do deliveries work?

At The Good Prep, we like to keep things super fresh, as we know that food at it’s freshest is full of nutrients. Plus, it just tastes better! So we split your orders into two separate deliveries:

Delivery 1 arrives on a Sunday and contains meals for Monday through to Wednesday.
Delivery 2 arrives on a Wednesday and contains meals for Thursday and Friday.

If you order a 3-day plan, your order will arrive in one Delivery on the date chosen at checkout (either a Sunday or Wednesday).

When you place your order, you’ll be able to specify different addresses for the two delivery dates, if needed.

Can I change my delivery address? Can I provide a delivery note for the delivery driver?

Yes, however we require 3 working days notice in order to update this on our systems and ensure all delivery labels are accurate. You may leave any delivery instructions for the driver at checkout in the notes box. We regret that we are not responsible for drivers not following specific instructions, although we’ll always do our best to ensure your parcel is delivered to a safe space if requested.

What time will my delivery arrive?

Deliveries can be made anytime from 9am – 6pm on Sundays and Wednesdays. You will receive a text / email notification on the morning of your delivery from our courier service. This notification will provide you with a 1-hour timeslot for your delivery. This timeslot will depend on the drivers delivery route in your area.
We recommend that you put your meals / snacks in the fridge as soon as possible once received.
As your delivery contains perishable goods, your delivery must be signed for, otherwise it will be left in a safe place on the premises or destroyed by our couriers. If you are not available at the time of delivery, please ensure that either someone is available to receive your box or otherwise the parcel will be left safe on the premises or destroyed by our couriers.
We do not recommend changing your delivery date via the DPD app, as it is important your delivery arrives on the day intended to remain fresh. We cannot be held responsible for issues with parcels if you have requested to change your delivery date manually.

I have an allergy or intolerance to an ingredient in one of your meals, what should I do?

Please email us to discuss this, before placing an order. We may be able to tweak certain meals to avoid an ingredient you are intolerant to, however we cannot guarantee this. We take allergens very seriously and strongly advise customers with allergies to contact us and discuss in detail before placing an order.

Our suppliers and production team handle a wide range of ingredients, so we can’t guarantee that no traces of other allergens may be present. Please do not leave allergy information in your order notes, this is for delivery purposes only.

The Good Prep Meals cannot guarantee that there will not be any traces of the 14 key allergens listed by the Food Standards Agency in any of our meals.

We do not recommend our service for anyone who has severe food allergies.

Do you offer halal meal plans?

All of our meat is halal with the exception of meals containing chorizo, we can provide certificates on request if needed.

Meals containing Chorizo are currently: Chorizo Egg Muffins, Chicken Paella, Chicken + Chorizo Meatballs, Fajita Chicken Thighs with Patatas Bravas. Please always check the ingredients before ordering or contact us if you are unsure.

Can you tell me how many calories I need to consume?

In regards to daily calorie / nutritional requirements and supplementation, we are unfortunately unable to advise on this. For best results we always recommend combining healthy, whole meals with regular exercise and any supplements recommended by your medical professional. Always seek medical advice before starting any weight loss, diet plan or exercise regime. Information provided by us at The Good Prep is not medical advice nor a substitute for medical treatment.
When utilising The Good Prep meals services, you acknowledge that meals plans issued are not aimed to diagnose, treat, prescribe or cure any medical conditions. By ordering with us, you acknowledge that you understand that our meal plans are recommendations and that you should seek the advice of a registered dietician or doctor if you feel you have a medical condition to diagnose, prescribe or treat any nutritional based issues.

Do you have an animal welfare policy?

At The Good Prep, we’re all about fresh, nutritious food. Animal welfare is important to us and we take great care in who we work with. Our suppliers have all been vetted and we make sure we use the highest quality ingredients possible. Our chosen suppliers mean we have the best quality available.
The protein sources used in our meals are all higher welfare, such as grass fed beef and marine fed Salmon (RSPCA certified). All of our other fish can be traced directly to source, such as Seabass, King prawns etc and come with species and catch area information.
TGP adopts the Better Chicken Commitment for 100% of the chicken in their entire UK supply chain and will meet all the standards in it by 2026 at the latest.