FAQs
This is totally up to you! Some of our breakfast meals are enjoyed best chilled (Granola & Yoghurt, Chia Pots etc) but overall the decision is yours. Most of our customers love to heat up their lunch and dinner meals.
You can do this a few ways; by microwave, oven or in a frying pan.
Pour the meal into a small frying pan with a drizzle of oil (we like to use coconut), and heat until it’s piping hot. To heat in an oven, transfer the meal to a oven-safe dish and heat until piping hot throughout.
To microwave; heat up the meal for 1 min 30 seconds, give it a good stir, then put it back in the microwave for another 1 min 30 seconds.
Unfortunately, we regret that we are unable to amend our recipes based off individual requirements (although this is something we hope to offer in the near future!).
Please do not leave any notes regarding requests / allergy info at the checkout, as this box is automatically pulled into our DPD system and processes delivery notes only.
All deliveries are made on Sundays and Wednesdays.
At The Good Prep, we like to keep things super fresh, as we know that food at it’s freshest is full of nutrients. Plus, it just tastes better!
So we split each weekly delivery into two fresh boxes per week. If you select a 3 day plan, you will receive one delivery and you can choose which day (Sun or Weds) you’d like to receive your box.
Delivery 1 arrives on a Sunday and contains meals for Monday through to Wednesday.
Delivery 2 arrives on a Wednesday and contains meals for Thursday and Friday.
If you order a 3-day plan, your order will arrive in one Delivery on the date chosen at checkout (either a Sunday or Wednesday).
When you place your order, you’ll be able to specify different addresses for the two delivery dates, if needed.
Tracking your delivery
On the day your delivery is due, you’ll receive a text or email from our delivery partner DPD, which will include your estimated 1 hour delivery time slot.
This will depend on the driver’s delivery route in your area on the morning of delivery.
You may not receive any tracking information until your parcel has been collected and scanned in by DPD; this could be up to 12 pm on the morning of your delivery.
If you still haven’t received any notification by this point, please drop us a message so we can help!
Please note; our dispatch team generates delivery labels days in advance ready for our production days. At this point, you may receive notifications from DPD to tell you they are expecting your parcel from us soon. This is just confirmation that we have booked in a collection for your designated dispatch day. You may receive two notifications at once if you are due to receive a Delivery 1 (Sunday) and Delivery 2 (Wednesday).
Yes, however we require 48 hours notice in order to update this on our systems and ensure all delivery labels are accurate.
Deliveries can be made anytime from 9am – 6pm on Sundays and Wednesdays.
We strongly recommend downloading the DPD app to track your parcel and leave any necessary delivery instructions.
You will receive a text / email notification on the morning of your delivery from our courier service. This notification will provide you with a 1-hour timeslot for your delivery. This timeslot will depend on the drivers delivery route in your area.
We recommend that you put your meals / snacks in the fridge as soon as possible once received.
As your delivery contains perishable goods, your delivery must be signed for. If you are not available at the time of delivery, the driver will leave where they deem to be a safe place if one is not specified on the DPD app. Alternatively, you can provide other instructions, such as leaving with a neighbour.
Please note: as the parcel contains fresh food, it will be marked by the courier as perishable goods. This means that the driver must leave this somewhere and cannot return the parcel to the depot. Undelivered perishable parcels are destroyed by DPD.
For this reason, if you have a safe place please download the DPD app and add any delivery instructions for your address.
We do not recommend changing your delivery date via the DPD app, as it is important your delivery arrives on the day intended to remain fresh. We cannot be held responsible for issues with parcels if you have requested to change your delivery date manually.
Please email us to discuss this, before placing an order. We may be able to tweak certain meals to avoid an ingredient you are intolerant to, however we cannot guarantee this. We take allergens very seriously and strongly advise customers with allergies to contact us and discuss in detail before placing an order.
Our suppliers and production team handle a wide range of ingredients, so we can’t guarantee that no traces of other allergens may be present. Please do not leave allergy information in your order notes, this is for delivery purposes only.
The Good Prep Meals cannot guarantee that there will not be any traces of the 14 key allergens listed by the Food Standards Agency in any of our meals.
We do not recommend our service for anyone who has severe food allergies.
All of our meat is halal with the exception of meals containing chorizo, we can provide certificates on request if needed.
Meals containing Chorizo are currently: Chorizo Egg Muffins, Chicken Paella, Chicken + Chorizo Meatballs, Fajita Chicken Thighs with Patatas Bravas. Please always check the ingredients before ordering or contact us if you are unsure.
In regards to daily calorie / nutritional requirements and supplementation, we are unfortunately unable to advise on this. For best results we always recommend combining healthy, whole meals with regular exercise and any supplements recommended by your medical professional. A
lways seek medical advice before starting any weight loss, diet plan or exercise regime. Information provided by us at The Good Prep is not medical advice nor a substitute for medical treatment.
When utilising The Good Prep meals services, you acknowledge that meals plans issued are not aimed to diagnose, treat, prescribe or cure any medical conditions. By ordering with us, you acknowledge that you understand that our meal plans are recommendations and that you should seek the advice of a registered dietician or doctor if you feel you have a medical condition to diagnose, prescribe or treat any nutritional based issues.
We allow total flexibility with our subscription, so there is no minimum period you must be active with us, and you can pause, skip or cancel whenever you like, as long as it’s before the weekly cutoff date. You can manage this in your account area.
Active subscriptions
If you have an active subscription, your order will renew each week on Thursday for the following week, when the next payment will be taken from your account.
If you’d like to make any changes to your menu, pause or cancel your plan, you can do this anytime before the weekly cut-off (Thursdays at 10pm).
Changes to your subscription after the cut-off time will not be actioned until the following wee, as this can result in production issues, over or under-supply and affect our small business ingredient suppliers.
Cancelling your subscription
When you cancel from your account, the system will schedule your cancellation, which will be actioned after you have received all the meals you have paid for.
As everything is made fresh to order, any orders that are placed just after the cut-off means that fresh ingredients have been purchased for your meals (by TGP). Cancelling after the cut-off time is not possible as it causes many logistical issues for not only TGP but also our supply chain, which includes a lot of small, local businesses.
The meals are packaged in specialist cooler boxed designed to keep the meals chilled during transit and are packed with additional coolants to maintain an optimal temperature.
If for any reason, your parcel is not delivered on the designated day, do not consume the meals and please report this to us as soon as possible.
Sustainability is important to us, which is why we are transitioning to 100% recyclable packaging. We use recycled denim insulation and recycled cardboard food trays. To break it all down…
Outer box – 100% recycled and recyclable
Food Trays – 100% recycled and recyclable
Plastic pots – widely recycled and widely recyclable
We understand how disappointing it can be to be missing an item.
Please email us directly at hello@thegoodprep.com or send a message via our contact form.
Please include your order number in your email.
We will do everything we possibly can to rectify any issues!
Did you know that we split 5 and 6-day plans into 2 fresh deliveries per week? If you’ve ordered this type of plan, you may be due to receive the item in your Delivery 2 – please double check your order confirmation for more details.
We recommend downloading the DPD app and adding in any specific necessary delivery instructions.
As your delivery contains perishable goods, your delivery must be signed for. If you are not available at the time of delivery, the driver will leave where they deem to be a safe place if one is not specified on the DPD app. Alternatively, you can provide other instructions, such as leaving with a neighbour.
Please note: as the parcel contains fresh food, it will be marked by the courier as perishable goods. This means that the driver must leave this somewhere and cannot return the parcel to the depot. Undelivered perishable parcels are destroyed by DPD.
We regret that we are not responsible for drivers not following specific instructions, although we’ll always do our best to ensure your parcel is delivered to a safe space if requested.
If you haven’t received your delivery in the time slot provided by DPD, please contact us within the hour. This way, we can try to work with DPD to identify any delivery issues.
Yes! Our meal plans are flexible, allowing you to choose meals that suit your preferences.
For Subscription Orders:
Log into your account to edit your weekly meal plan.
You’ll see our current menu, where you can reselect the meals you’d like to receive.
After making your selections, click ‘Update’ to confirm. Your basket total will update at checkout with any changes; however, you won’t be charged immediately. The usual weekly charge will be processed on Thursday.
Note: Please make any changes by the weekly cut-off: Thursday at 10pm.
Any additional costs or deductions will appear in your basket total.
For Single-Week Orders:
If you have a single-week plan and wish to make adjustments, please email us before Thursday at 10pm to request changes.